Accessing reference documents Accessing reference documents

Accessing reference documents

The Envoy Global platform makes it easy for employees and their employers to access important immigration documents such as receipt and approval notices, petitions, and more. Whether an employee is preparing for international travel, updating their driver's license, or a company is simply updating their records, documents can be accessed 24/7 in the employee account. 

This article specifically discusses reference documents after a case has been submitted to the government.

Employee users are only able to view reference documents set to visible. If a document needs to be accessed that is not visible, please request the document from the legal team in the Communication Center. Center.
  1. Navigate to the active case in the employee account.
  2. Scroll down to Reference Documents under Your Case File.
  3. To download a document, select the arrow on the right-hand side of the document placeholder to view the individual document, then select the cloud icon next to the document you would like to download.

All visible reference documents are also available in the employee Document Library

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.