How can we help?

As a first step for employee users, we recommend setting up your account profile. Information from this section will automatically populate into any new cases when they are opened in your account, so please review this tab to ensure everything is correct and up to date.

If you have not already watched our introductory video on navigating the Envoy Global platform, please read this article first. 

There are five main sections within the employee Account Profile, and we encourage employees to review and ensure the information is always updated. 

• Personal Information: Provide your basic information and your residential address.

• Job Information: Reflects the details of your current position. Your employer is responsible for making any updates to this information; however, this section is visible for your review.
• Visa Status: Confirm your current immigration status information. If you need to update your status information, upload the correct status document to the Document Library and post a message to the legal team in the Communication Center. 
• Identification: Prompts for passport details. You may add passport details for multiple passports if applicable.
• I-94 Travel Log: Applicable for U.S.-inbound applicants. If you have a U.S.-inbound visa status and have completed the Visa Status and Identification sections, then this section will become available.

When all the relevant information is saved, this section will enable links directly to the USCBP website so that you can import your travel history and any updated I-94. If you have a international status, then this feature would not appear for you.

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account. 

Employers have the ability to open most new cases for their employees on their own. A case is required for the legal team to prepare the petition for a non-immigrant or permanent filing to be processed by the government. 

We've provided step-by-step instructions on how company users can open a case in the Envoy Global platform for U.S. inbound employees and employees traveling internationally.

United States inbound cases

If you need to sponsor an employee who is planning to work in the United States and has never been sponsored by the company before, we recommend first completing a Talent Assessment. The Talent Assessment will provide guidance on the correct case to open. If the employee has been sponsored before but requires a new case or an extension, you can proceed to opening a case. 

1. Select the Create+ button on the top-right hand side of the home screen and select New Case.

   

2. On the next page, Choose the employee. Note: To create a new employee, select the “+ Add new employee” link from the Search Employees drop-down menu.

   

3. Select the Visa type and select Continue. Click 'Other' to search for all visa types. 
   
    

   

4. On the next page, answer case-specific questions to determine the correct case type and workflow. Click Continue. Note: Some of these questions will be pre-populated based on the Division details. 

   
5. On the final page, review the People on the case to ensure the signatory and point of contact are correct. If additional add ons are offered for the case, such as premium processing, then you will have the option to add them here.
6. The total bill for the case will be presented, which we recommend reviewing before clicking 'Confirm & Open.'

International cases 

If you need to sponsor an employee who is travelling internationally outside the U.S., your company will first need to complete a Global Assessment. It is critical that our regional teams review the employee's basic information including country of citizenship, country of birth, work requirements and timeline, before making a recommendation on which case to open. Once the assessment is complete, a case recommendation will be provided and your company can determine if they would like to proceed. 

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account. 

The Envoy Global platform enables employers and sponsored employees to connect with their legal team through the Communication Center. This is included in legal services and provides a secure, consolidated space to keep all messages organized. Employees can access the Communication Center using the Message icon and employers can access it from the Communication Center tile. 

This video provide a comprehensive overview of how to use the Communication Center to communicate with the legal team.

Create a new post

1. Click Create a New Post to begin drafting your message to the legal team.
2. Select message type to specify if your question is related to a specific case or is a general U.S.-inbound or Global inquiry.
3. Select subject matter to identify the reason for your message.
4. If applicable, choose the case that you have a question on.

5. Compose your message with as much detail as the legal team needs to answer the question. For example, if you have a question regarding upcoming travel include details on travel location, dates, etc.

   
   

Notification when the legal team responds

When the legal team responds to a legal inquiry posted to the Communication Center, you’ll receive an email notification from noreply@envoyglobal.com. If you have additional questions on the same topic, you can respond to the thread. If you have a question on a different topic or case, we encourage you to start a new thread to organize the conversation.

Scheduling calls with the legal team

If a call is needed, the legal team will work directly with employers and sponsored employees to schedule a call. Depending on the nature of the call, the legal team may discuss additional charges ahead of the call if applicable i.e. consultations, townhall presentations, etc. 

Need additional support? 

For employers, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account. 

Envoy Global and Corporate Immigration Partners (CIP) publish commentary on U.S. and international news alerts to ensure employers and sponsored employees remain updated on the latest immigration news and trends. 

We always encourage employers and sponsored employees working with Envoy Global to discuss these updates with their legal team. Guidance may vary case to case and the legal team can advise accordingly. 

Need additional support? 

For employers, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.