Employee Document Library

The Document Library is a storage tool for all documentation uploaded to an employee's Envoy Global account. Employees can upload documents to the Personal Documents folder; the documents provided here will automatically populate into the corresponding placeholder of any future cases opened in the employee account.  

For the best experience using the Document Library, upload your documents using a desktop browser. The Document Library is not currently supported on the Envoy mobile app. 

Manage immigration documents

Personal Documents: If a case is not yet opened, use this section to store immigration documents. If your employer has recently begun working with Envoy, the team may still be working to transfer documents from your prior counsel.  

Case-Specific Documents: Any documents uploaded directly to an active case, including reference documents, will be saved in the specific case folder within the Document Library. If a document is requested for an active case, upload it to the case documents instead of the Document Library. 

Dependents: If an employee completes a profile for their dependent, then a folder will become available in the Document Library to store their relevant documents. 

Acceptable documents formats

The Envoy platform supports these file types: .bmp, .doc, .docx, .eml, .gif, .htm, .html, .jpeg, .jpg, .msg, .pdf, .png, .ppt, .pptx, .pub, .rtf, .tif, .tiff, .txt, .vsd, .vdx, .xls, .xlsx, .xml 
 
Please note that the file upload limit per document is 150MB. 

For any encrypted or password protected documents, please remove the restriction before uploading for review. 

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.