Tracking cases are used to monitor updates received from the government for cases filed by a previous legal counsel. The tracking case helps the legal team keep track of related expiration dates and when a new extension case needs to be opened for an employee.
If a tracking case is currently pending adjudication, the case will be updated to 'Complete' once the Decision Notice has been received. When a tracking case is marked as 'Complete’ in Envoy, users will be able to view the copy of the Decision Notice.
Need additional support?
For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.