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To create an Envoy Global account, new users must accept the account invitation sent from noreply@envoyglobal.com to activate their account. The invitation expires after 72 hours and will need to be resent if it expires. A new account invitation can be resent from an Envoy team member, company users, or from the original email invitation.
Sponsored employees can resend an account invitation to themselves from the original email account invitation they received.
- Navigate to Administration from the profile icon (top right corner).
On the Administration page, select the Users tab.
Select the Manage Employees tab. If you're resending an account invitation for a colleague user, navigate to Manage Colleagues instead.
Locate the employee who requires another invite and select the ellipsis icon.
Select Resend Invite from the drop-down list.