Account invitations for new users

To create an Envoy Global account, new users must accept the account invitation sent from noreply@envoyglobal.com to activate their account. The invitation expires after 72 hours and will need to be resent if it expires. A new account invitation must be sent by either an active company user or an internal Envoy Global team member. 

Sponsored employees cannot resend an account invitation to themselves and will need to contact their employer or Envoy Global Customer Experience to request a new account invitation. 

1. Navigate to Administration from the profile icon (top right corner).

2. On the Administration page, select the Users tab.
    

3. Select the Manage Employees tab. If you're resending an account invitation for a colleague user, navigate to Manage Colleagues instead. 
   

4. Locate the employee who requires another invite and select the ellipsis icon.

5. Select Resend Invite from the drop-down list.

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.