Adjusting account notifications

Users with an active Envoy Global account receive notifications related to their account and active casework to keep all parties involved on track. Common account notifications include:

• Login information
• Upcoming visa-related expiration reminders
• Messages from the legal team
• New cases opened
• Payment information 

Employee account notifications

Employee notifications are turned on by default to ensure important update and actions are received. If an employee user receives a notification that they do not believe they should receive or have any questions on a notification you have received, please contact Envoy Customer Experience for support.

Muting employee notifications

Feature release September 3, 2026

Certain company users will have the ability to mute employee notifications when a new account is created. This will mute all notifications except for password reset emails. Please work with your Account Management team to mute notifications only if absolutely necessary. 

If an employee's notifications were muted and need to be turned back on, company users can follow the below instructions: 

1. Go to the company home page in Envoy Global
2. Click on the profile icon in the top right corner and select Administration
3. Go to Manage Colleagues, then Employees
4. The option to unmute notifications will be available next to the employee's account. 

Company user notifications

Company users do have the option to customize most of their notifications from their account profile. Notifications can be delivered as individual emails as they are generated or in a digest format. 

Certain notifications such as visa-related expiration reminders are turned on by default. To update account notifications for users with company-level access, follow the below steps:

1. Click on the profile icon (top right corner) > Choose Administration. 
2. Select the company user that you need to adjust notification settings for. 
3. On the left menu, select Notification Settings.
4. Choose Manage Notifications next to Individually, as they're generated. If you prefer digest format, select that option. 
5. Click the checkbox next to any notifications you want that user to receive. Continue on to the additional tabs for more types of notifications. 

Notification preferences are updated immediately and can be adjusted at any time for active users. 

Need additional support? 

For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.