We encourage employee users to watch the training video below to learn more about navigating the Envoy Global platform. When an employee first logs into their account, a case may not be opened right away. We always recommend familiarizing yourself with the many features of the platform, so you are ready to go when a case is opened.
Account Permissions: Employee Users, Company Users also have visibility into most features of employee accounts. Company User access is limited for certain case types.
Next Steps:
Even if a case has not been opened yet, there are some steps that can
be taken to update your account. Information provided in the account
profile and documents uploaded to the Document Library will populate
into any new cases opened, saving you time on case processing.
Read more on account setup ⟶
Need additional support?
For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team from your Envoy Global account.