As a first step for employee users, we recommend setting up your account profile. Information from this section will automatically populate into any new cases when they are opened in your account, so please review this tab to ensure everything is correct and up to date.
If you have not already watched our introductory video on navigating the Envoy Global platform, please read this article first.
There are five main sections within your Account profile, and we encourage you to review and ensure they are always updated.
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Personal Information: Provide your basic information and your residential address.
💡 If your residential address recently changed, learn more about the steps you need to take to notify of a Change of Address. - Job Information: Reflects the details of your current position. Your employer is responsible for making any updates to this information; however, this section is visible for your review.
- Visa Status: Confirm your current immigration status information. If you need to update your status information, upload the correct status document to the Document Library and post a message to the legal team in the Communication Center.
- Identification: Prompts for passport details. You may add passport details for multiple passports if applicable.
- I-94 Travel Log: Applicable for U.S.-inbound applicants. If you have a U.S.-inbound visa status and have completed the Visa Status and Identification sections, then this section will become available.
When all the relevant information is saved, this section will enable links directly to the USCBP website so that you can import your travel history and any updated I-94. If you have a Global status, then this feature would not appear for you.
💡 Learn more about updating your Travel History.
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