Open a new primary case Open a new primary case

Open a new primary case

Employers have the ability to open most new cases for their employees on their own. A case is required for the legal team to prepare the petition for a non-immigrant or permanent filing to be processed by the government. 

We've provided step-by-step instructions on how company users can open a case in the Envoy Global platform for U.S. inbound employees and employees traveling internationally.

United States inbound cases

If you need to sponsor an employee who is planning to work in the United States and has never been sponsored by the company before, we recommend first completing a Talent Assessment. The Talent Assessment will provide guidance on the correct case to open. If the employee has been sponsored before but requires a new case or an extension, you can proceed to opening a case. 

For support with opening a case, please contact your Account Management team. 

  1. Select the Create+ button on the top-right hand side of the home screen and select New Case.

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  2. On the next page, Choose the employee. Note: To create a new employee, select the “+ Add new employee” link from the Search Employees drop-down menu.

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  3. Select the Visa type and select Continue. Click 'Other' to search for all visa types. 

     

    select visa.png

  4. On the next page, answer case-specific questions to determine the correct case type and workflow. Click Continue. Note: Some of these questions will be pre-populated based on the Division details. 

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  5. On the final page, review the People on the case to ensure the signatory and point of contact are correct. If additional add ons are offered for the case, such as premium processing, then you will have the option to add them here.
  6. The total bill for the case will be presented, which we recommend reviewing before clicking 'Confirm & Open.'

International cases 

If you need to sponsor an employee who is travelling internationally outside the U.S., your company will first need to complete a Global Assessment. It is critical that our regional teams review the employee's basic information including country of citizenship, country of birth, work requirements and timeline, before making a recommendation on which case to open. Once the assessment is complete, a case recommendation will be provided and your company can determine if they would like to proceed. 

Need additional support? For corporate users, contact your Account Management team. For sponsored employees, start a live chat with the Envoy Global Customer Experience team. 

Related to:

Create Case Employer Create