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A case in the Envoy Global platform is placed In Process if the legal team believes the case cannot proceed without additional action or information. There’s a variety of reasons that a case is placed In Process such as pending certification of the Labor Condition Application, waiting on a priority date to become current, per customer request, etc.
The case timeline typically provides more information on why a case is placed in this status, however sometimes there is a custom reason which is not reflected.
Once the legal team has the required information to proceed with case processing, then the case will likely move to Case Preparation status.
If you require more information on why a case is in In Process status, we recommend posting a message to the legal team in the Communication Center.