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To ensure all parties can remain updated on the status of a case, a timeline is featured on the Envoy Global platform highlighting the current stage of case processing. Once the legal team receives a decision on the case and no further action is required, then the case will be marked as Complete. For some cases, such as the PERM process, it means that the legal team may be ready to begin the next stage of case processing.
You can confirm that a case is marked as Complete and the case outcome on the case timeline. If case completion impacts the employee's current status, then the legal team will update the employee Account Profile with any new expiration information.
Completed cases can be archived if the employee no longer wants to see the case on their active cases overview. To archive a case, click the Archive button on the case on the main Overview page of your Envoy account.