Articles in this section
If a case is cancelled, then it may be subject to the following refund policy; Envoy Global processes refunds based on the case status immediately prior to cancellation. This information can be found in the Envoy Global business account terms and conditions.
For company users, please work with your Account Management team on any case related refund inquiries. Employees can contact Envoy Global Customer Experience for support.
United States inbound casework
| Case Status | Refund % |
| Questionnaire/Initial Intake | 100% Services Fee, 100% Filing Fees |
| Attorney Review/Customer Review/Documents Needed | 25% Service Fees, 100% Filing Fees |
| Ready for Government Processing | 0% Services Fees, 100% Filing Fees |
| Sent to Government | No Refund |
Non-U.S. inbound casework
| Assessment | Refund % |
| Cancelled within 24 hours of initiation, where research has not commenced and/or assessment result has not yet been delivered | 100% of Assessment Fee |
| Cancelled after 24 hours of initiation or cancelled after research has commenced and/or assessment result has already been delivered | No Refund |
| Other Services | Refund % |
| Cancelled after Matter commenced and preliminary preparation | 75% of Matter Created Fees, 100% of Filing Fees |
| Cancelled after any action taken in furtherance of preparing the Matter/application | 50% of Matter Created Fees, 100% Filing Fees |
| Cancelled after all documents received and prepared to file | 25% of Matter Created Fees, 100% Filing Fees |
| Cancelled after submission to government | No Refund |